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Choosing the right IT Support Provider

Choosing an IT Support Provider
IT Support

Choosing the right IT Support Provider

What to consider when choosing an outsourced IT support function for your business?

  1. Choose someone credible
  2. Make sure they are proactive and not reactive
  3. Do they provide cyber security as an option or built in to their service offering?
  4. Transformation support in line with your IT roadmap

There are many reasons why your business may be looking for a new IT support. For example, your business may be growing rapidly and you have decided to outsource your IT services for the first time, or you may have outgrown your current provider. Every business is undoubtedly different, and with this comes differing challenges when it comes to IT and technology. Whatever your reason, there are a few key points to consider when choosing the correct IT support provider for your business.

Choosing the right IT Support Provider Cerberus Technology

Choose a credible IT Support Provider

When outsourcing any part of your business to an external provider it is crucial to make sure the company you choose is credible. The support provider you choose should have recognised accreditations and partnerships. Whilst checking for a company’s accreditations, it is also a good idea to have a look at the companies reviews and their recent customer feedback. This will help give you an idea of the level of support and service you can expect from the provider.

Ensure they provide a Proactive Service

One of the most important aspects to consider when choosing your IT support provider is to ensure that they provide a proactive service. If your system goes down and you don’t have a proactive IT provider, you would have to call an expect and wait for them to fit you in and fix your problems. This issue can be removed with the help of a proactive IT support provider, this is because they are paid to keep your systems running smoothly. They do this by monitoring your network every day and fixing any small bugs or problems they find, before they become a major issue. Despite this, it is also important to discuss response times with your service provider. If an issue does occur you will turn to your provider to fix it. However, make sure you discuss both the time it will take for them to respond to your reported issue, but also the time it will take for them to fix the issue.

Protect and prepare your business from the worst-case scenario

When choosing a support provider, it is important to look at what they can offer you to benefit your thriving business. However, it is also important to consider what they offer you if everything goes wrong. The world of IT is unfortunately not always as bulletproof as we would like it to be. Problems such as viruses, spyware, hacker intrusions and server crashes are all potential threats. Sadly, when outsourcing your IT there is no guarantee that these threats will be removed. Therefore, you must make sure your support provider has a backup plan if the worst does occur. Always go for a provider that offers multiple layers of security and business continuity options. As well as this they should provide you with a brief disaster recovery plan and have a solid backup solution, whereby all your files are backed up regularly. As with anything, there is no point dreading the worst, however, it is worth just keeping it in mind and covering yourself and your business if the worst does occur.

Choose a provider that will support you for the future

Finally, the last key aspect to consider is to make sure you won’t outgrow the provider. When choosing a new IT support provider, you should be preparing for the future and have a long-term plan in mind. Analyse where your business will be in the next five to ten years, and make sure that your provider will be able to manage your growth and still provide you with the excellent service you are looking for.

Choosing the right IT Support Provider Cerberus Technology

When on the hunt for a new IT support provider it is important to take in to account all of the points above. If possible arrange a couple of meetings where you can speak face to face with the potential provider. It is completely acceptable to ask them to carry out an initial audit and current system review where they highlight areas that they can help you improve. At the end of the day, if the provider comes across well and you feel you can trust them to look after your IT, then go with your instinct.

When on the hunt for a new IT support provider it is important to take in to account all of the points above. If possible arrange a couple of meetings where you can speak face to face with the potential provider. It is completely acceptable to ask them to carry out an initial audit and current system review where they highlight areas that they can help you improve. At the end of the day, if the provider comes across well and you feel you can trust them to look after your IT, then go with your instinct.

For further information on supporting your IT infrastructure get in touch with Cerberus Technology on 0800 009 6607 or email us at enquiries@cerberus.ltd